FAQ'S

​Payment & Shipping

Payment must be recieved and processed before your order will be shipped. All orders will be shipped wihin 3 buisness days excluding holidays. A notification will be sent through email confirming your payment and also when your order is shipped.   

Secure Ordering & Payment Options

This website has a Secure Sockets Layer (SSL) Certificate. This is a secure protocol developed for sending information securely over the internet. Payments can be made through Wix payment. All major credit cards and debit cards, including Visa, Mastercard, American Express, and Discover are accepted.

Returns & Refunds

Items that have significant damage, a manufacturer defect, or the wrong order was received must be reported within 3 days of delivery for consideration for a store credit refund. Proof of the damage, defect, or wrong order must be presented in the claim. Please review our return policy to see how to make a claim. ​

Where are we located

We do not have a physical store location at this time. Our mailing address is:

 

New Wave Apparel LLC
7319 Matthews Mint Hill Rd,

Suite 1 #674

Mint Hill NC 28227, United States

Thank you for shopping with us!